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Showing posts from December, 2022

How to Handle Negative Feedback from Hotel Guests?

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In today's digital age, your internet presence and reputation determine your company's success. As a result, keeping a solid internet reputation is a continuous effort for any organization. It is particularly true for customer-facing hospitality enterprises. This essay will explain why internet reviews are vital and why you should respond to all online reviews, whether favorable or bad. We also teach you how to handle delicate problems so that a poor review may be turned into a good opportunity. Why Are Internet Reviews Important? Even if clients do not book their hotel online, the majority of them will examine review sites before making a hotel selection. The growing usage of mobile devices for travel reservations emphasizes the significance of internet reviews for travel selections. Customers trust evaluations from other travelers more than official corporate communication because they believe the reviews are unbiased. Why Should You Respond? A visitor reviews a hotel for one...

Most Common Challenges Faced by Hoteliers and Their Solutions

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Due to increasing demand, a competitive market, and unanticipated global trends, hoteliers must be more adaptive than ever before. Let's look at the top five operational difficulties that hotels are now facing, as well as the best approaches to overcome them. Staff Scarcity Short-staffed? You have company, unfortunately. 97% of hotels reported shortages in 2022. The most often employed recruitment incentives are wage increases (90%), flexible schedules (71%), and enhanced benefits (43%). However, the problem persists. Solution: When handling recruitment as a marketing endeavor, we also recommend leveraging social media and internet advertising to your benefit. Giving current workers recruitment incentives can also enhance recommendations. Learn what drew your workers to your hotel and what they like most about working there. Then incorporate their recommendations into your outreach. Not Meeting Guests' Expectations According to a recent study of customer evaluations, the most c...

Understanding Boutique Hotels: Everything You Need to Know

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  They arrived, they observed, and they won. That captures the history of boutique hotels very well. Boutique hotels continue to be a mystery to many people despite their well reported growth in popularity. Yes, they are elegant and beautiful, but do you know anything more about these hotels? If you're not yet completely up to speed, don't panic; protel has your back. We'll cover all there is to know about boutique hotels in this article, from their origins to what makes them unique. What is a Boutique Hotel? A boutique hotel is a kind of accommodation that has a cosy, small-town atmosphere. It normally has less than 100 rooms and provides very individualised service. A boutique hotel maintains faithful to the local culture, in contrast to how the public views the majority of other hotel brands. An Overview of Boutique Hotels Although there is considerable debate over the precise beginnings of boutique hotels, several sources attribute the concept to one Bill Kimpton. For t...